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Shipping Policies
United Parcel Service (UPS) is the preferred carrier. Orders up to 500 pounds generally ship via UPS as long as all items on the order are within UPS size limitations. All other items ship common carrier. UPS's ground delivery service is next day or second day and is reaching 99% of the US population. All orders will NOT be shipped until payment has been received. See Terms and Conditions at the Checkout Area of the site. UPS shipping services the contiguous 48 states.

Point of Delivery may vary: UPS will normally deliver to a single address within a given business. This is normally the front desk area, reception area and/or receiving area where a receiving dock exists. Common carrier will only deliver to a dock area, unless prior arrangements have been made. Inside delivery is considered a service up charge by the carrier and may also require additional equipment or assistance. Service upgrades such as inside delivery charged by a common carrier are not part of the freight rate and will be passed on to the reseller.

Furniture Set- up and Delivery Guidelines

American Small Business Group offers furniture set- up, inside delivery and installation in certain zip codes across the United States (37 major markets) of over 4,000 furniture products.

Set-Up and Delivery Procedures
  • Furniture set- up includes:

    • Merchandise taken out of the box

    • Assembled, adjusted and leveled

    • Inspected for damage

    • Placed where your customer wants it

    • Packing material is removed from premises

  • Billed upon set- up completion

  • Entire process only takes 3 -5 business days on in - stock merchandise

  • Damage free guarantee

Something You Need to Know:

There are some markets across the country where furniture set - up and delivery is not available. Also, set- up orders are non-returnable. A re delivery charge will be applied if you are not ready when installers arrive. Additionally, driver "down time" will be assessed by the hour if you are not ready to receive the merchandise when it arrives. Areas must be clear of existing furniture prior to delivery. A freight elevator is required to be available at the delivery site, if none is present, a per stair carry charge will be assessed. The set-up program does not include electrical work or wall mounting. Shelf merchandise requested to be delivered with a set-up and delivery install carries a flat rate charge. End users that "Lease Space" require a "Certificate of Insurance". This is available upon request. A Member Service Representative will verify with our Common Carrier for specific details on furniture set- up and delivery guidelines.

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