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Return Policies |
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Please carefully read the policies
below.
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1. |
All merchandise is sold without return
privileges. We will not accept for credit the return of
any merchandise unless authorized by us.
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A. |
Requests for authorization to return must be made to
American Small Business Group's Customer Service Center.
These requests should be made within 7 days of invoice
date. We will supply of Return Labels that you must use
when returning merchandise to American Small Business
Group. Simply write the return authorization number you
receive from customer service and affix a label to each
piece of the return shipment. Do not return any items not
authorized. All authorized returns must be received within
25 days from invoice date.
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B. |
Return merchandise Requests because of
our error or manufacturer's defect (see clause D below) will be
authorized at up to full invoice price for up to 25 days
from invoice date.
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C. |
If for any reason the Item carton, or
its packing is not in resalable condition, credit will be
at salvage value only.
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D. |
As an Accommodation, we will on
occasion authorize requests for return of merchandise
where the customer has made an ordering error. When
authorized, the goods will be accepted subject to
inspection and credited at up to 90% of the invoice price.
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2. |
We reserve the Right to discontinue
sales to any account that engages in excessive returned
merchandise transactions.
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3. |
Not- Listed Special-Order seasonal
merchandise, such as dated goods, Food items, Discontinued
Merchandise and Special promotional Items not normally
Stocked by us are Not returnable except in case of our
error.
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4. |
Products which have shipping
restrictions, such as hazardous materials, are only
returnable if shipped in the event of our error, and only
then if they are properly labeled as restricted on the
return shipping label.
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5. |
Defective merchandise which is under
manufacturer's warranty must be returned directly to the
manufacturer or his authorized agent.
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6. |
Returns must be made directly to the
Distribution Center shown on your return label. Our
Customer Service Representatives cannot accept merchandise
for Return from customers.
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7. |
All returns not involving an error by
American Small Business Group must be shipped pre-paid. No
credit for return transportation will be allowed.
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8. |
On any return due to our error,
transportation charges will be allowed only if shipped via
the most economical means per instructions shown on the
Return Authorization form.
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9. |
Any merchandise returned C.O.D. will be
refused and returned to the shipper.
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10. |
All Authorization for Returns are
voided 35 Days after the authorization was issued. Any
merchandise received after 35 days will be returned to the
dealer.
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If you have any questions regarding our policies on
returns, please contact a American Small Business Group
Customer Service Representative at 800-706-0934.
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or
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or
at 800 X 600.